When I stumbled upon Nathan Hangen’s blog titled “How to Manage Your Social Media Marketing in 10 Minutes Daily,” I had to reread the title a few times. Is it really possible to effectively manage the plethora of social media tools a company may be linked in to in just 10 minutes a day? This means generating unique content, posting on fans walls, putting out customer fires and tweeting the latest industry-related clippings? It’s true! Read below for some of Nathan’s tips to conquering your social media marketing while you take in your morning coffee.
1. Take One Platform Bite at a Time. According to Nathan, all social media sites are not created equal and, thus, you should not try to divide your time among all platforms as such. Nathan suggests for social media beginners to master one platform at a time before moving on to the next one. Remember to keep branding consistent among all platforms. If you are comfortable among the various platforms, Nathan suggests alternating between platforms on a daily basis. Don’t try to cram all of your social media efforts into these 10 minutes.
2. Respond to Your Fans. Nathan says it point blank in his blog. Your customers (fans in the social media world) aren’t listening to you. They’re waiting for you to respond. But rather thinking this is a negative aspect to social media, realize it is an opportunity for you to create an excellent customer relation experience and add to your company’s narrative. According to Nathan, a bulk of your 10 minutes should be spent responding to your fans.
3. Reach Out and Help People. Social media sites are a great way to discover new customers but Nathan warns against blatantly using these tools as such. Instead genuinely seek out those needing help using searches. It could lead to an invitation to join you on Facebook, Twitter or your blog, but don’t make that the goal. According to Nathan, the goal is to get on people’s radar.
To read more on this topic, visit Nathan’s original post at http://fwww.socialmediaexaminer.com/how-manage-your-social-media-marketing-in-10-minutes-daily/.
Tuesday, June 29, 2010
Friday, April 16, 2010
Big Picture PR Part 2: Become a Community Institution Through Corporate Philanthropy
Text books will tell you Public Relations is the practice of doing good things and getting credit for it. Sure our mothers always told us we shouldn’t be driven by recognition for the good deeds we do, but this is business. The truth is the strategic use of philanthropy can ultimately help a corporation’s bottom line. It is a real opportunity to garner both community attention and support as corporate philanthropy is one area where a company’s interest and those of the public can intersect. By contributing to local charities, sponsoring an area little league team or hosting a fundraiser for the city’s hospital, you are building a reputation as a community institution.
So what’s the first step towards harnessing the power of philanthropy? You should work with your marketing team to establish a contributions program by doing the following:
- Determine objectives.
- Establish measurable results.
- Assure the budget is sufficient to achieve your objectives.
While press releases and media exposure can result in recognition, these results have a short range of impact. However, corporate philanthropy creates a long-lasting, positive relationship with the community and your customers.
Friday, February 26, 2010
Big Picture PR Part 1: Harness the Power of Brand Ambassadors
When thinking about a long-term public relations plan, it is important to think “big picture.” How can you keep your company’s name and/or brand top of mind with your key audiences even when there is no “news” to announce? Part 1 in this series will focus on leveraging the power of brand ambassadors within your company.
Public relations can be a complex tool involving research, campaigns, analytics, etc. Used effectively it projects a positive image of your company and/or brand to the public. It can require much time, effort and dollars to produce the right results. However, there often lies a large, untapped resource within many companies that can potentially become your most effective company mouth piece – employees. By creating brand ambassadors from your employee roster, you create positive, personal touch points between your company and its customers. Think about it. No matter how much press coverage you garner in a particular month or the amount of dollars you donate to a local charity, a customer’s most revealing impression comes from their interactions with employees. If it is positive, they are likely to think the same of your company. However, if it is not, the reverse is often true. So how do you turn employees into effective brand ambassadors?
Some ways include:
Internal Marketing Efforts
Ask yourself these questions and honestly answer them. Do your employees know the mission of your company? Do they actively strive to follow it while on the job? Do your employees know what your brand stands for and promote this brand? If you answered “no” to the above questions, it is time to think about ways to educate your staff about your company. Hold monthly staff meetings, develop an in-house newsletter or make use of intraweb services. Your first PR priority is to start making stronger connections with your employees.
Promote a Positive Employee Culture
Internal marketing efforts will not only will help your business in the long-run, but it will allow you to cultivate a positive employee culture. When employees feel they are part of something bigger, they have a shift in attitude and work performance often improves. So how do you go about creating a positive employee culture? I’ve already mentioned some ways including in-house newsletters. Use these newsletters to highlight employee anniversaries, after hour accomplishments and other company news. Encouraging your employees to learn more about each other will lend to cohesion within your offices.
Tap Individuals with Strong Personal Brands
Face it – with the dawning of the many social networks your employees have created their own online brand. Sometimes employees are able to keep that brand separate from their professional brand – in most cases they are not. Recognize those individuals with a strong personal brand and use it to your advantage by asking them to promote your company through their networks.
Coming soon: Corporate Community Outreach
Public relations can be a complex tool involving research, campaigns, analytics, etc. Used effectively it projects a positive image of your company and/or brand to the public. It can require much time, effort and dollars to produce the right results. However, there often lies a large, untapped resource within many companies that can potentially become your most effective company mouth piece – employees. By creating brand ambassadors from your employee roster, you create positive, personal touch points between your company and its customers. Think about it. No matter how much press coverage you garner in a particular month or the amount of dollars you donate to a local charity, a customer’s most revealing impression comes from their interactions with employees. If it is positive, they are likely to think the same of your company. However, if it is not, the reverse is often true. So how do you turn employees into effective brand ambassadors?
Some ways include:
Internal Marketing Efforts
Ask yourself these questions and honestly answer them. Do your employees know the mission of your company? Do they actively strive to follow it while on the job? Do your employees know what your brand stands for and promote this brand? If you answered “no” to the above questions, it is time to think about ways to educate your staff about your company. Hold monthly staff meetings, develop an in-house newsletter or make use of intraweb services. Your first PR priority is to start making stronger connections with your employees.
Promote a Positive Employee Culture
Internal marketing efforts will not only will help your business in the long-run, but it will allow you to cultivate a positive employee culture. When employees feel they are part of something bigger, they have a shift in attitude and work performance often improves. So how do you go about creating a positive employee culture? I’ve already mentioned some ways including in-house newsletters. Use these newsletters to highlight employee anniversaries, after hour accomplishments and other company news. Encouraging your employees to learn more about each other will lend to cohesion within your offices.
Tap Individuals with Strong Personal Brands
Face it – with the dawning of the many social networks your employees have created their own online brand. Sometimes employees are able to keep that brand separate from their professional brand – in most cases they are not. Recognize those individuals with a strong personal brand and use it to your advantage by asking them to promote your company through their networks.
Coming soon: Corporate Community Outreach
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